AI Support Center
Use order-aware assistance, ticket summaries, and knowledge base gaps to reduce support load.
What this module includes
AI assistant
- Order-aware chatbot for shipping, returns, sizing, and product questions.
- Suggested replies with tone, policy, and customer history context.
- Escalation routing by urgency, sentiment, topic, and order value.
Knowledge base
- FAQ generation from store policy, product catalog, and tickets.
- Content gap detection from repeated unanswered questions.
- Public and private support articles with approval workflow.
Operations
- Support health score from open tickets, first response, and backlog.
- Return/refund reason trends linked to product and supplier quality.
- Agent handoff notes and conversation summaries.
Connect a store to populate this module with real data
You can still review the workflow above. Connect a store to sync products, orders, costs, and freshness status.
